Contact Support

Questions about tutors, accounts, guest enquiries, lesson records, or memberships? Send one message and we will route it to the right place.

Use this page when you need platform help, want guidance on finding the right tutor, or have a tutor membership question. If your issue is about a specific tutor conversation, guest message board, invoice, receipt, or whiteboard, include enough detail for us to identify it quickly.

Tutor questions Account support Records and billing
How It Works Pricing
Illustration of support routing tutor and family messages
What Happens Next
  • We review your message and identify the right follow-up path.
  • Platform questions are routed to support, while tutor-related issues are reviewed with the right context.
  • We reply with a clear next step instead of leaving you with a generic acknowledgement.
Send a Message

Include the subject, learner level or age group, and your preferred schedule if this is tutoring related.

Support Lanes
  • Help finding the right tutor and subject combination.
  • Account troubleshooting for signups, optional learner records, enquiries, and notifications.
  • Feedback and partnership opportunities for the platform.

We review every message and respond with a clear next step.

What To Include

Share the subject, level, preferred times, and any deadline or issue affecting the request. The more specific the message, the faster it can be routed properly.

Response Expectations

We review messages regularly and respond as soon as we can. Response times can vary while the platform is still growing, but every message is checked and triaged.

Membership Questions

Families can send enquiries for free, with or without a learner account. Tutor Membership is for the professional toolkit: live whiteboards, recordings, saved lesson PDFs, invoices, receipts, analytics, and client workflows.