Help and feedback

Contact Support

Send a message about your account, tutoring tools or connected records.

Send a Message

Include the subject, learner level or age group, and your preferred schedule if this is tutoring related.

How we can help
  • Help finding the right tutor and subject combination.
  • Tutor signup help and learner household invitation, sign-in, enquiry, or notification troubleshooting.
  • Feedback and partnership opportunities for the platform.

Response times vary. Include enough non-sensitive detail to help us understand the issue.

Support guidance and common questions
What To Include

Share the subject, level, preferred times, and any deadline or issue affecting the request. The more specific the message, the faster it can be routed properly.

Response Expectations

We review messages regularly and respond as soon as we can. Response times can vary while the platform is still growing, but every message is checked and triaged.

Membership Questions

Guests can browse and send a first enquiry for free without an account. Learner household accounts are free and available only by tutor invitation. Tutor Membership is for the professional toolkit: live whiteboards, recordings, saved lesson PDFs, invoices, receipts, analytics, and extended client workflows.